Delaware County Launches Community Survey Tool to Assess Residents’ Opinions and Concerns

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Released: February 14, 2023

Delaware County is launching a new public survey tool to better understand local priorities and concerns on a wide range of County services and resources and to also better understand the overall quality of the lives of residents.

The launch of the new community survey is in partnership with Zencity, a community input platform used by local governments to hear from a wide range of residents and to gather meaningful and actionable insights. Zencity works with hundreds of municipalities and cities across the U.S. including Philadelphia, Chicago, Phoenix, Seattle, and San Diego on issues ranging from public safety to American Rescue Plan Act implementation.

The tool will enable the County to more holistically understand local neighborhood issues and enhance the County’s responsiveness to community priorities. The confidential feedback survey asks residents to rate their experience with different aspects of life in Delaware County including affordable housing, employment, public health, open space, transportation, access to services, public safety, and other topics. No personal identifiable information is being collected in the survey.

“We are always striving to get valuable input from residents and this partnership with Zencity is another step toward really understanding the needs and concerns of our residents to make the best decisions for the future of Delaware County,” said Delaware County Councilwoman Christine Reuther. "Effective local government must leverage data on the needs and priorities of residents, and the survey responses will help inform us about community concerns as we prioritize investments and plan for the future."

Residents can give their confidential feedback here:

Survey Methodology:

Zencity’s community survey incorporates voices from every corner of the community. To do so, Zencity sets response targets based on U.S. Census data about the municipality. Zencity ensures the security and privacy of its data and survey respondents. Survey responses are anonymous unless a respondent chooses to share their email address for follow-up purposes. Regardless, survey responses are kept confidential. Zencity does not collect a respondent’s name, address, or any other identifying information. Zencity’s weighting accounts for the responses of every single person who answered a question. The responses give a proportional voice to all demographics (e.g., by age, sex, race, education level, and income level) based on the makeup of the municipality.

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About Delaware County

Delaware County, presently consisting of over 184 square miles divided into forty-nine municipalities is the oldest settled section of Pennsylvania.

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