IT Helpdesk Assistant

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Job Opening: IT Helpdesk Assistant
Department: IT Department
Posting Date: February 5, 2021
Weekly Hours: 40.00
Shift: 7:30 am to 4:30pm, extended hours as needed


Summary

The IT Helpdesk Assistant provides hardware and software support to all County and Court personnel.


Essential Duties

Under the direction of the Help Desk Supervisor, the IT Helpdesk Assistant will:

Configure new computers in-house

Diagnose, troubleshoot, and resolve technical issues

Provide problem resolution, reassigning or escalating advanced inquiries to appropriate staff

Document client communication, troubleshooting steps and resolution via ticketing system

Manage user account information in Active Directory and within applications, including changes in accordance with defined policies and procedures

Provide quality remote and onsite network support for our clients

Field inbound trouble calls and use remote monitoring and testing tools to identify, troubleshoot and resolve network and end user issues.

Troubleshoot Windows based application issues

Perform weekly, monthly, and quarterly maintenance tasks on systems

Assist in hardware and software rollouts

Performs all other duties, tasks and special projects as assigned


Qualifications

High school graduate or equivalent, bachelor’s degree preferred

Knowledge of Active Directory and Group Policy

Knowledge/experience troubleshooting Windows 7 and 10 desktops and laptops

Excellent written and verbal communication skills

A strong desire to know how and why things work, and inclination toward sustainable and manageable solutions

Strong attention to detail, great organizational and problem-solving skills

Able to multitask, prioritize, and manage time efficiently

Hands-on commitment to getting the job done

Residence Requirement: The County of Delaware has a residency requirement for employees. Anyone applying for this job must reside in Delaware County or be willing to move to the County within six months of starting employment.


Contact

Please email resume and/or application to County of Delaware Personnel Department at DelcoJobs@co.delaware.pa.us.



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About Delaware County

Delaware County, presently consisting of over 184 square miles divided into forty-nine municipalities is the oldest settled section of Pennsylvania.


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