IT Business Analyst

 Home / Departments / Delco Jobs / IT Business Analyst

Job Opening: IT Business Analyst
Department: Information Technology
Posting Date: March 22, 2021
Closing Date: until filled
Weekly Hours: 40.0
Shift: 8:30 am to 5:00pm, extended hours as needed


This position serves as a liaison between IT and County Departments in order to understand long- and short-term IT requirements. This position is responsible for managing projects as well as training employees in IT systems, as required. By interacting with multiple departmental stakeholders, this position will extract the strategic, common issues and requirements in order to present them to the IT team.

The primary responsibility of the Business Analyst is to represent the needs of County personnel to technical planning groups in IT, and, likewise, to represent the needs of IT to the County customers.

Essential Duties

Under the general direction of the CIO, the Business Analyst will:

Build and maintain strong relationships with departmental partners and act as a liaison between IT technical groups and the department partner

Act as an advisor to business partners to shape strategy with regard to technology and ensure they are aware of IT service offerings

Promote departmental projects and value to the IT leaders and community

Train departments on the use of technology

Communicate new services to support County department needs

Participate in development of departmental strategic planning and IT strategic planning

Provide details on cost, value, and opportunity to optimize IT spend (initiatives and support services)

Communicate departmental needs with appropriate IT solution center to gain alignment between departmental needs and technical capabilities

Gather high-level departmental requirements and project scope during initial discovery by conducting meetings/interviews, and facilitating group/cross-functional sessions with partners

Establish initial vendor relationships and maintains a forward-looking view of vendor direction

Maintain knowledge of multiple business functions and initiatives to identify where synergies exist between technologies and departmental functions

Conduct user interviews and focus group planning and execution; requirement gathering and data synthesis


Bachelor’s Degree in IT or related subject

Demonstrated experience completing technology projects

1-4 years of experience in a Business Analyst role

User engagement experience strongly preferred


Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Lead ongoing reviews of departmental processes and developing optimization strategies

Stay up-to-date on the latest process and IT advancements to automate and modernize systems

Conduct meetings and presentations to share ideas and findings

Perform requirements analysis

Document and communicate the results of fact finding and analysis

Effectively communicate insights and plans to cross-functional team members and management

Gather critical information from meetings with various stakeholders and produce useful reports

Work closely with clients, technicians, and managerial staff

Provide leadership, training, coaching, and guidance to junior staff

Allocate resources and maintain cost efficiency

Ensure solutions meet departmental needs and requirements

Perform user acceptance testing

Manage projects, develop project plans, and monitor performance

Update, implement, and maintain procedures

Prioritize initiatives based on departmental needs and requirements

Manage competing resources and priorities

Monitor deliverables and ensure timely completion of projects

Residence Requirement: The County of Delaware has a residency requirement for employees. Anyone applying for this job must reside in Delaware County or be willing to move to the County within six months of starting employment.


Please email resume and/or application to County of Delaware Personnel Department at

Contact Us

About Delaware County

Delaware County, presently consisting of over 184 square miles divided into forty-nine municipalities is the oldest settled section of Pennsylvania.

Read more