Client Information Center Representative

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Job Opening: Client Information Center Representative
Department: Domestic Relations
Unit: Client Information Center
Posting Date: August 3, 2022
Comp: $14-$18
Working Conditions: Forty (40) hours/week: 7:30AM to 4:30PM or 8:00AM to 5:00PM


Under the general direction of the President Judge and Director; and direct supervision of the Client Information Supervisor, the Client Information Center is the Department’s first point of communication with the public and provides support services to the entire organization.


DUTIES OF POSITION

Under general supervision of the Supervisor:

Answers telephone calls and assists clients, by providing information regarding the Domestic Relations Office’s policies and procedures.

Scans and indexes all incoming mail as well as all generated documents.

Supports other units in the Domestic Relations Department by pulling documents from electronic files, making copies, certifying orders, preparing mailings, and distributing mail.

Maintains all reception areas.

Schedules clients when needed.

Checks clients in for court.

Prepares and processes all outgoing mail.

Performs other related duties as required.


QUALIFICATIONS

High School Diploma or equivalent degree. Ability to identify clients’ needs, find an answer and respond to the questions asked. Excellent written and oral communication skills. Customer service experience preferred. Ability to work in a fast-paced and multi-tasked environment. Capable of learning, understanding and navigating multiple technology platforms. Ability to deal with people who are upset, irate and/or hostile.


PHYSICAL REQUIREMENTS

Ability to function in highly stressful situations

Ability to lift up to 35lbs.

Ability to sit for long periods of time.


Contact

To apply, please fill out our online application form.



Contact Us

  •   201 West Front Street,
         Media, PA 19063
  •   8:30AM - 4:30PM
           Monday - Friday
  •   610-891-4000
  • webmaster@co.delaware.pa.us

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Delaware County, presently consisting of over 184 square miles divided into forty-nine municipalities is the oldest settled section of Pennsylvania.


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