Case Aide

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Job Opening: Case Aide
Department: Office of the Public Defender
Posting Date: August 10, 2022
Scheduled Hours: 8:30am – 4:30pm; 35 hours per week
Salary: $38,311.00 annual


Summary

Case aides administratively support attorneys and receive visitors to the Office of the Public Defender. The Office of the Public Defender is seeking an organized, personable, patient, and resourceful person to fulfill this critically important position.


Essential Duties

Case aides performs a variety of duties that include:

Welcoming all visitors to the Office of the Public Defender including clients & their family members, attorneys, and any other guests to the office.

Conducting intake interviews to determine eligibility for services.

Making copies of paperwork brought in by defendants.

Entering client information into case management software and opening case files.

Ordering hearing and 911 transcripts.

Assisting with file maintenance, case tracking, and organizing materials for court.

Preparing conflict petitions, letters, and other documents.

Answering phone calls and messages, ascertaining the nature of the call, and directing caller to appropriate person, & providing information within authorized limits.


Qualifications

High school graduate or equivalent

Prior experience in a high-volume customer service position

Strong computer skills, including Microsoft Office.

Strong verbal and written communication skills (Spanish fluency preferred)

Able to multitask, prioritize, and manage time efficiently.

Ability to interact positively with colleagues and a wide spectrum of the public

Residence Requirement: The County of Delaware has a residency requirement for employees. Anyone applying for this job must reside in Delaware County or be willing to move to the County within six months of starting employment.


Contact

To apply, please fill out our online application form.



Contact Us

  •   201 West Front Street,
         Media, PA 19063
  •   8:30AM - 4:30PM
           Monday - Friday
  •   610-891-4000
  • webmaster@co.delaware.pa.us

About Delaware County

Delaware County, presently consisting of over 184 square miles divided into forty-nine municipalities is the oldest settled section of Pennsylvania.


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