Prospect Medical Bankruptcy Update

Last Updated: May 5, 2025

Current Status of Crozer Health Facilities | Medical Records | Behavioral Health Support | Employment Support | Crozer Health Systems Closure Information Sheet | Delaware County Health Resources Locator Map | Prospect Bankruptcy Background | State Oversight and County Response | Emergency Room and Urgent Care Guidance | Health Department Wellness Line | Emergency Preparedness and Municipal Resources

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Delaware County and the Delaware County Health Department are providing frequently updates and resources related to the Prospect Medical Holdings bankruptcy and its impact on healthcare access in our region. Check this page regularly for news, guidance on medical services, and support for affected employees and residents.

For medical emergencies, call 9-1-1.

Current Status of Crozer Health Facilities

Crozer Health’s letter being mailed to former patients is available here.

Closed:

• Taylor Hospital and ER (closed as of 4/26/25).
• Note! Effective 5/3, ambulances are no longer stationed outside to transport to other area hospitals.
• Crozer Chester Medical Center (closed as of 4/30/25).
• Ambulance service will be stationed outside the Crozer ER until May 30th.
• Behavioral Health Crisis Center at Crozer Chester (closed as of 4/28).
• In the event of a psychiatric emergency, residents are encouraged to contact the mobile crisis team (855) 889-7827 if the individual is not an immediate risk to themselves or others.
• If the person requires a psychiatric evaluation at the hospital, and they cannot otherwise be transported safely, residents should call 9-1-1.

Closing:

• Crozer Outpatient Services are expected to close with the exceptions of those listed below:
• Some practices and healthcare providers may transition to new health systems.
• Patients will be receiving communications from providers as these developments continue to unfold.
• Patients should consult with their insurance provider for their continuity of care.

Remaining Open pending an auction process - Ambulatory Surgery & Imaging Centers at Brinton Lakes, Broomall, Haverford, and Media.

• Crozer-Keystone Surgery Center at Brinton Lake, including the Crozer Endoscopy Center.
• Crozer-Keystone Surgery Center at Haverford.
• Crozer-Keystone at Broomall, including the Broomall Radiation Oncology Center.
• Media Medical Imaging.

Remaining Open:

• Center for Family Health, 1260 E. Woodland Ave. Suite 200 Springfield, PA.

Obtaining Crozer Medical Records

Former Crozer patients have access to their medical records via Crozer’s Health+Link Patient Portal. It is not known how long this patient portal will remain accessible. Patients should retrieve their medical documents as soon as possible.

Inpatient Records

• https://www.crozerhealth.org/patients-visitors/medical-records-request/.
• YouTube tutorial on how to use the inpatient records portal: https://www.youtube.com/watch?v=tdzALYVmML0.

Outpatient (Physician Office) Records

• https://healthmark-group.com/crozer-health/
• Phone: 888-607-6722
• Email: crozer@healthmark-group.com

Behavioral Health Support

• Delaware County Crisis Connection Team (DCCCT) at 1-855-889-7827: Mobile Mental Health and crisis outreach services
• National Suicide and Crisis Hotline: Call “988”
• Peer Warmline (855) 464-9342 : Manned by peers in recovery from mental illness.
• MVP Recovery - Behavioral Health Urgent Care: 24/7 STAR (Stabilization-Triage-Assessment-Referral) Center, 2200 Providence Ave, Chester PA and Behavioral Health Hotline (24/7): 855-MVP-2410

Further information on behavioral health services is available on the Delaware County Department of Human Service and DCHD websites.

In response to this deeply disappointing development, Delaware County has issued an emergency declaration to help safeguard public health, ensure care continuity, and mobilize resources in support of residents and healthcare workers. The emergency declaration enables the County to expedite staffing, procurement, and emergency medical coordination, and is initially in effect for seven days. The declaration also allows officials to track and potentially recoup costs related to the closures. If extended by Delaware County Council, the declaration may remain in effect for a longer duration.

Residents should be aware that Prospect has established a dedicated call center for patient and care-related inquiries. Residents and families can contact the center at (888) 801-2338 or email CrozerPAInquiries@omniagnt.com for general information about the closure.

While Delaware County is deeply disappointed in Prospect’s actions throughout this process, the County continues to pursue options for a stable, nonprofit transition of services in partnership with state officials, regional health systems, and community stakeholders. The County is also working closely with the Delaware County Workforce Development Board to support the approximately 3,000 Crozer employees who may be impacted.

Employment Support

• Text “healthjobs” to 888777 and add your email to receive updates from PA CareerLink®
• Visit PA CareerLink Delaware County’s Crozer Former Employees web page for regularly updated events and resources for career and training services
• Sign up for Rapid Response meetings on the website to learn about unemployment compensation, securing health insurance, and career and training services through PA CareerLink®. Virtual sessions start April 30 and are offered in the morning and afternoon.
• Come to the Crozer Transition Center/PA CareerLink® at 160 E 7th St. Chester, PA 19013. Open starting May 5th 8:30-5pm, Evening and Weekend Hours to be scheduled soon.
• Attend the Crozer Job and Resource Fair on Tuesday, May 13, 10am-2pm at Subaru Park, Chester.

Crozer Job Fair - 5/13/2025

Crozer Health Systems Closure Information Sheet

To help residents, former patients and employees, and community stakeholders navigate this difficult transition, we've created a downloadable info sheet that brings together all the key details in one place—from ER closure dates to support services, career resources, medical record requests, and crisis care contacts.

Click to download the Crozer Health Systems Closure Information Sheet.

Delaware County Health Resources Locator Map

The Delco Health Resources Locator is an interactive map that helps residents find nearby hospitals, urgent care centers, and minute clinics. Created in response to recent hospital closures, the tool offers quick access to healthcare options, including facility contact details, locations, hours of operation, and more.

Click to check out the Health Resources Locator Map

Prospect Medical Holdings Bankruptcy Background

• Prospect Medical Holdings, the parent company of Crozer Health, filed for Chapter 11 bankruptcy on January 11, 2025, in the United States Bankruptcy Court in Northern Texas.
• This development places Delaware County’s most vulnerable—patients, families, and frontline healthcare workers—in a precarious position. It reflects years of mismanagement, financial exploitation, and disregard for public health and community well-being.

State Oversight and County Response

• Hospitals in Pennsylvania are regulated by the Commonwealth of Pennsylvania.
• Delaware County Council and the County Executive are collaborating with:
• Congresswoman Mary Gay Scanlon
• State Representatives and Senators
• The Governor’s Office and Attorney General’s Office
• The Pennsylvania Department of Health
• Regional health system partners

These partnerships are focused on contingency planning to address potential impacts on healthcare services and ensure continuity of care for Delaware County residents.

Emergency Room and Urgent Care Guidance

• Consider using urgent care facilities for non-emergency needs to reduce the burden on Emergency Medical Services (EMS). For guidance, read out Emergency Room and Urgent Care Guide.
• DelGo Community Transit operates the Medical Assistance Transportation Program (MATP) and Shared Ride Transportation Program for Seniors. More information available here.

The Delaware County Health Department Wellness Line

The Delaware County Health Department Wellness Line is available to assist residents during this challenging time. Residents can call (484) 276-2100 for:

• Updates on the Prospect Medical Holdings bankruptcy.
• Guidance on navigating local healthcare resources, including urgent care and mental health services.
• Support with general health concerns and connecting to needed services.

Delaware County remains committed to supporting residents, providing clear updates, and ensuring access to critical healthcare resources throughout this period.

Emergency Preparedness and Municipal Resources

Delaware County has developed a Toolkit for Navigating Municipal Impacts of Prospect Bankruptcy to assist local governments in responding to potential disruptions in healthcare services. This toolkit provides guidance on emergency declarations, funding opportunities, EMS coordination, and municipal planning in the event of hospital closures. In collaboration with state and regional partners, Delaware County remains committed to ensuring continuity of care and supporting municipalities through this evolving situation.

Toolkit for Navigating Municipal Impacts of Prospect Bankruptcy.

For all County of Delaware Press Releases https://delcopa.gov/publicrelations/releases.html

Prospect Medical Holdings, Inc. is the owner of Crozer Health, which employs thousands of hard-working Delaware County residents in the medical field and related positions. Impacted residents can to reach out to the county’s PA CareerLink® (https://pacareerlinkdelco.org/) offices for re-employment support.